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03 Aug 2016

Waitrose opens first cashless store

Sky cashless store

Waitrose has become the UK’s first major supermarket brand to operate a cashless store after opening in Sky’s new flagship head office building at its campus in Osterley.

It is the first Waitrose to open on a workplace campus in almost 20 years and at 1,400 sq ft becomes the second smallest store in the retailer’s estate.

The little Waitrose branded shop is located inside Sky’s new office building - Sky Central - which will be home to more than 3,500 staff.

Sky employees are only able to pay by card or through their mobile devices at one of the five self-service checkouts in the store.  

Waitrose opened its only other office based store in 1998 - a 520 sq ft shop at British Airways’ Waterside headquarters in Harmondsworth. 

The retailer met with groups of Sky employees to determine what they would like to see in their new store. There is a focus on evening meals and food to go, including fresh sandwiches, wraps and sushi, as well as a selection of fresh produce and ingredients, celebration cakes, freshly cut flowers and store cupboard staples. Bread and croissants are baked each day, too.

Travel accessories and mini health and beauty range are also be available for those needing to travel at late notice or choosing to take advantage of the on-site gym.

The store is run by Waitrose employees with 20 jobs created. They have all become Partners in the John Lewis Partnership. 

For further information on Waitrose:
Please contact James Armstrong on 01344 824657/07764 676 880 or email james.armstrong@waitrose.co.uk

Sky:

Sky’s new HQ building, Sky Central, has joined Sky’s existing buildings - Sky Studios, a fully-equipped Health and Fitness Centre and the Believe in Better Building (one of the largest and tallest sustainably-sourced solid wood structures in commercial office use in the UK and home to the work Sky does for young people through Sky Academy) – on a campus buzzing with over 7,250 people.

Waitrose:

Waitrose - winner of the Best Supermarket¹ and Best Food and Grocery Retailer² awards - currently has 350 shops in England, Scotland, Wales and the Channel Islands, including 60 convenience branches, and another 27 shops at Welcome Break locations. It combines the convenience of a supermarket with the expertise and service of a specialist shop - dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service. Waitrose also exports its products to 58 countries worldwide and has seven shops which operate under licence in the Middle East. Waitrose's omnichannel business includes the online grocery service, Waitrose.com, as well as specialist online shops including waitrosecellar.com for wine, and waitrosekitchen.com for cookware, utensils and kitchen gadgets.  
¹Which? Customer survey
²Verdict Customer Satisfaction Awards   

 

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